How to reset your passcode
You can choose from three options to reset your passcodes:
- If Print Scout is installed
- If Print Scout is not installed, reset the passcode using the end-user portal (if it is enabled)
Resetting your passcode using the Setup Guide
On your workstation, search for the Pharos Secure Release Setup Guide and then click the account icon (found on the right-hand side of the Setup Guide home screen).
Resetting your Passcode using the Pharos Secure Release desktop app
Launch the Pharos Secure Release desktop app n by clicking the Pharos Secure Release desktop app icon in the task notification area.
In the Pharos Secure Release desktop app dialog, click the account icon and then select Reset Passcode.
You'll see the authentication screen and clicking Login to continue generates a new passcode. This passcode will also be sent to you via email in case you forget it.
Resetting your passcode using the end-user portal
To reset your passcode using the user portal, follow these steps.
1. Sign in to the user portal if not already signed in.
2. Click on the Menu icon located on the right-hand side of the user portal and then select Passcode.
3. The Manage Passcode screen will appear. Click on the Reset Passcode button to proceed with the reset.
4. A confirmation message appears. Click OK to confirm the passcode reset, noting that your old passcode will be invalidated.
