Passcode Settings

Typically, employees identify themselves at printers by tapping their proximity cards or by entering their email address and PIN. Passcode authentication is an alternative way to authenticate at a printer. If an employee ID card is lost, damaged, or unavailable, the employee can use the passcode to authenticate at a printer.

Note: Passcode authentication is available for sites with OpenID Connect authentication only.

  • Enable Passcode Only Release – This toggles passcode authentication on or off. By default, passcode authentication is OFF.
  • Character complexity – Choose whether to use Numeric or Alphanumeric passcodes. By default, passcodes are numeric only.
  • Passcode length – Set the desired length of passcodes, between 6 and 10 characters. By default, passcodes are 6 characters.

Generating Passcodes

Users have two methods of obtaining a passcode, depending on whether Print Scouts are installed

  • For organizations with Print Scouts installed: When a user enters their OpenID Connect credentials in the Print Scout Setup Guide, the system will assign them a passcode based on the complexity chosen by their IT administrator. If the passcode is forgotten, it will be sent to the employee via email.
  • For organizations without Print Scouts installed (sites in pure cloud mode where Cloud Storage is enabled and Cloud Site Service is used): End-users can use the End-User Portal to generate a passcode. After generating it, users will receive an email containing the passcode for future reference. To enable the user portal, refer to the End-User Portal document.

Resetting Passcodes

Users can choose from three options to reset their passcodes:

  • If Print Scout is installed
    • Reset using the Pharos Secure Release desktop app in the tray
    • Reset using the Pharos Secure Release Setup Guide
  • If Print Scout is not installed, use the end-user portal (if it is enabled)

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